In this age where the Internet has given unhappy customers a louder voice, providing an excellent customer service experience is more important than ever. The immediate ratings and reviews of your company offered on the Internet can either sink or swim your business.
For over 50 years, Dr. Gerald Blumenthal has been educating Houston and nationwide corporations and businesses on the art and science of customer service. Using an entertaining and humorous public speaking style, Dr. Blumenthal helps businesses bring their customer service to an optimal level.
Customer service is often associated with bringing in new customers. Companies in Houston will stress the importance of great customer service because it is the bridge to bringing in new clients. Although bringing in new customers is obviously important to building a business, often overlooked is the importance of customer service as it relates to customer retention. Let’s face it, you can bring in as many customers as you could hope for, but if they don’t stay, your business will not survive.
Regardless of how great your product is, customers will remember their direct interactions with your company above all else. This is why the level of customer service exemplified by your company directly influences your brand, and can float or sink your business.
Renowned author, public speaker, and customer service expert, Dr. Gerald Blumenthal, has been helping businesses improve their customer service for over half a century. Dr. Blumenthal understands how important a company’s success depends on their level of customer service. Through his speaking engagements and seminars, Dr. Blumenthal educates both Houston area and nationwide companies on the art and science of customer service. Here are just a few of the things you will learn at one of Dr. Blumenthal’s public speaking events.
As a business owner, understanding the importance of customer service goes hand and hand with your brand’s success. Nothing is more important to growing your business than keeping your customers happy and satisfied. The key to achieving this is by providing exceptional customer service.
Business runs off of efficiency. From purchase to delivery, consumers want their product and/or service quickly. Your business has to be efficient, but it isn’t always about timeliness.