Motivational Speaker | Customer Service | Author

Emotional Intelligence (EQ) is the ability to identify and manage your own emotions, while also understanding the emotions of people around you.

Individuals with higher EQs are better equipped to work in teams. They also successfully handle challenging conversations with colleagues, and can healthily manage stress.. Given this, it’s clear why employers place a higher value on emotional intelligence within their team. In fact, many even prioritize more than conventional intelligence.

Various surveys conducted on emotional intelligence yielded the following:

• Harvard Business Review: 90% of people receive promotions and improve their skills due to an above average EQ.
• DePaul University: Sales reps with a high level of emotional intelligence produced twice the revenue of those with below average EQs.
• Robert Half International: A healthy sense of humor is a critical component in Emotional Intelligence.
• Yale University (Senior Thesis): Humor has a positive effect on memory. Participants were significantly more likely to remember the humorous sentences than the non-humorous sentences.

Emotional intelligence truly is an essential skill in the workplace and in life. On the surface, the concept of emotional intelligence seems rather serious, but it doesn't have to be that way. Humor contributes to one’s emotional intelligence, so by embracing and welcoming it, we can develop our skills while enjoying a good laugh with our colleagues. Humor also reduces fear, aids in relaxation, and makes each stepping stone in work and life far more memorable. Let's face it; who wouldn’t want a good laugh in the office every so often? And did I mention that laughter has wonderful side effects beneficial to our health?

In business, different people utilize different communication styles. It just so happens that Emotional Intelligence can help us more effectively communicate with others, build stronger relationships, and navigate difficulties or stressful situations. People who are able to laugh (at themselves or their troubles) are able to cope far more easily. It is for this reason that I constantly use humor to make my points more memorable. 

Are you looking for motivation and inspiration for your next keynote or event? Research shows a boost in employee engagement and morale also boosts your company productivity and bottom line.

Dr. Gerald (Gerry) Blumenthal can help engage, inspire, empower and motivate your employees with his presentation.

As CEO of Evaluation Systems for Personnel (ESP) Gerry worked with a variety of companies including some of the largest airports in the world. In fact his company was responsible for increasing the customer service and sales skills of Atlanta Airport (Largest in the world) by over 30%.

Dr. Gerald Blumenthal is a global entrepreneur who launched his first business, Sembel-it, in 1970 in South Africa. His company quickly grew to become the largest DIY business in Africa with 37 locations and more than 500 employees. He moved to America and launched ESP Shop in 1985, which has conducted more than 6.5 million secret shops and benefitted countless American businesses over the decades.

Companies in the Greater Houston area continue to utilize Gerald’s 50-plus years of business success to educate their executives, managers, and employees on the art and science of customer service.

Dr. Gerald Blumenthal is the author of six books, including The Brass Compass, The Monkey Key: Judgment Day, and Serial Killers: Their Lives, Their Crimes, and Their Handwriting. These riveting reads will keep you reading well into the night. Purchase your copies today!